百大雇主品牌 – 40 –  USAA – Texas US

百大雇主品牌 – 40 – USAA – Texas US


Top company by employee – 40 –  USAA – Texas US

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23390 employees

www.usaa.com
Industry: Financial Services & Insurance – Auto Insurance
Ownership: Private
State: Texas

Rank: 40
Previous rank: 20
2011 revenue ($ millions): $19,036

What makes it so great?
This big insurer has one of the richest benefit programs around: an annual corporate performance bonus averaging 18% over the past three years, a 100% match of 401(k) contributions up to 8% of pay, and on site massages and physical therapy at discounted rates.

Headquarters:
San Antonio, TX
Website: www.usaa.com

1922

  • USAA is founded in San Antonio, Texas, when 25 Army officers come together and decide to insure each other’s automobiles.
  • William Garrison elected first USAA president.
  • The first USAA employee, Harold Dunton, is hired as a general manager.
  • Maj. Walter Moore purchases an automobile insurance policy for $114.74 and becomes our first member.

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1924

  • USAA prints its first credo.
  • Motto is “Service to the Services."

1928

  • USAA advertises 8,000 active members among 38,000 possible.
William GarrisonWilliam Garrison

1929

  • The stock market crashes; Great Depression follows.

USAA ended the 1920s with a net profit of $144,000 before dividends.

USAA Catastrophe Assistance VehicleUSAA Mobile App for the iPhone

2000

  • Robert G. Davis becomes CEO.

2001

  • USAA is named to Working Mother magazine’s “100 Best Companies for Working Mothers."
  • LATINA Style Magazine named USAA one of the “50 Best Companies for Latinas to Work in the United States."
  • Phoenix, Ariz., office opens.
  • Began offering USAA Documents Online on usaa.com to save printing and paper costs.

Post Sept. 11, 2001

  • USAA is the only insurer invited to participate in the Department of Defense’s Survivor Assistance Center near the Pentagon.
  • USAA deploys special member services teams to Lower Manhattan.
  • USAA provides special deployment assistance to members called to respond to the fight on terrorism.

2002

  • USAA wins J.D. Power & Associates’ Chairman’s Award.

2003

  • Computerworld, InformationWeek, and CIO honor USAA’s information technology programs.
  • 96% of active-duty officers are USAA members.
  • 44% of enlisted personnel are USAA members.
  • USAA Federal Savings Bank home mortgage service is ranked No. 1 by J.D. Power and Associates.
  • Working Mother names USAA to its list of mother-friendly employers for sixth straight year.
  • USAA is on Fortune list of “America’s Most Admired Companies."
  • Printed, online and telephone services are tailored to deployed members and families.

2007

  • BusinessWeek magazine names USAA its first Customer Service Champ.
  • USAA introduces Deposit@Home® remote deposit capability.
  • Lt. General, USA (Ret.) John Moellering named Chairman of the Board and Maj. General, USA (Ret.) Josue (Joe) Robles named CEO; Robert Davis retires.

2008

  • BusinessWeek magazine names USAA its No. 1 Customer Service Champ again.
  • USAA sponsors first prime-time TV special — America United in Support of our Troops.
  • USAA introduces online Car Buying Service.
  • Eligibility requirements are expanded to include:
    • Military retirees, regardless of when they retired.
    • Military personnel who were honorably discharged on or after Jan. 1, 1996.
    • Widows or widowers of military personnel killed in action while eligible.
    • After they join, spouses and children of the above may also be eligible for membership.
  • In a year when most financial services companies post record losses and the S&P 500 Index total return dropped by 37%, USAA earned $423 million in net income and generated positive investment income.

2009

  • USAA introduces USAA Deposit@Mobile®; the first mobile deposit capability for the iPhone®.
  • USAA is ranked No. 1 in MSN Money Customer Service Hall of Fame.
  • Begins offering face-to-face service at offices in Tampa and Colorado Springs.
  • Consolidated regional office locations — closing the Sacramento office and Norfolk policy service location.
  • Military Spouse magazine ranks USAA #1 on its 2009 list of America’s “Most Military Spouse Friendly Employers."
  • USAA becomes the presenting sponsor for the Army-Navy Football Game.
  • USAA expands eligibility to all who are serving or have honorably served our nation in the U.S. military — and their families.

2010

  • USAA forges cooperative alliances with military organizations, including the VFW and American Legion.
  • USAA creates comprehensive tools for car buying (Auto Circle) and home buying (Home Circle).
  • USAA teams up with hundreds of The UPS Store locations to offer Easy Deposits check deposit service.
  • The USAA iPad app debuts, allowing members to manage finances and access advice.
  • USAA provides new face-to-face opportunities for members with Financial Centers in key locations.
  • USAA named one of Infoweek’s Top 10 Most Innovative Companies.
  • Forrester Research ranks USAA as its top customer advocate.
  • USAA named one of the best places to work by FORTUNE magazine and the top place to work in IT by Computerworld magazine.
  • USAA agrees to purchase 25% of its power needs for San Antonio and Phoenix from renewable sources.

2011

  • Earned unprecedented growth of 9% in both new members and products, despite experiencing its worst catastrophe year ever and a shaky economy.
  • Became the Official Military Appreciation Sponsor of the National Football League.
  • Opened four new Financial Centers, bringing the total number to 11.
  • Launched a national TV campaign to promote our members sharing the legacy of USAA membership with their families.
  • Redesigned usaa.com to provide easier access for members to accounts, tools, products and services.
  • Introduced USAA® Money Manager, a personal budgeting tool for mobile devices.
  • FORTUNE includes USAA on its “100 Best Companies to Work For" list for the third year.
  • Forrester Research ranks USAA Bank highest among all brands from all industry categories in “The Customer Experience Index."