USAA Mobile App for the iPhone

2000

• Robert G. Davis becomes CEO.

2001

• USAA is named to Working Mother magazine’s “100 Best Companies for Working Mothers.”
• LATINA Style Magazine named USAA one of the “50 Best Companies for Latinas to Work in the United States.”
• Phoenix, Ariz., office opens.
• Began offering USAA Documents Online on usaa.com to save printing and paper costs.

Post Sept. 11, 2001

• USAA is the only insurer invited to participate in the Department of Defense’s Survivor Assistance Center near the Pentagon.
• USAA deploys special member services teams to Lower Manhattan.
• USAA provides special deployment assistance to members called to respond to the fight on terrorism.

2002

• USAA wins J.D. Power & Associates’ Chairman’s Award.

2003

• Computerworld, InformationWeek, and CIO honor USAA’s information technology programs.
• 96% of active-duty officers are USAA members.
• 44% of enlisted personnel are USAA members.
• USAA Federal Savings Bank home mortgage service is ranked No. 1 by J.D. Power and Associates.
• Working Mother names USAA to its list of mother-friendly employers for sixth straight year.
• USAA is on Fortune list of “America’s Most Admired Companies.”
• Printed, online and telephone services are tailored to deployed members and families.

2007

• BusinessWeek magazine names USAA its first Customer Service Champ.
• USAA introduces Deposit@Home® remote deposit capability.
• Lt. General, USA (Ret.) John Moellering named Chairman of the Board and Maj. General, USA (Ret.) Josue (Joe) Robles named CEO; Robert Davis retires.

2008

• BusinessWeek magazine names USAA its No. 1 Customer Service Champ again.
• USAA sponsors first prime-time TV special — America United in Support of our Troops.
• USAA introduces online Car Buying Service.
• Eligibility requirements are expanded to include:
  • Military retirees, regardless of when they retired.
  • Military personnel who were honorably discharged on or after Jan. 1, 1996.
  • Widows or widowers of military personnel killed in action while eligible.
  • After they join, spouses and children of the above may also be eligible for membership.
• In a year when most financial services companies post record losses and the S&P 500 Index total return dropped by 37%, USAA earned $423 million in net income and generated positive investment income.

2009

• USAA introduces USAA Deposit@Mobile®; the first mobile deposit capability for the iPhone®.
• USAA is ranked No. 1 in MSN Money Customer Service Hall of Fame.
• Begins offering face-to-face service at offices in Tampa and Colorado Springs.
• Consolidated regional office locations — closing the Sacramento office and Norfolk policy service location.
• Military Spouse magazine ranks USAA #1 on its 2009 list of America’s “Most Military Spouse Friendly Employers.”
• USAA becomes the presenting sponsor for the Army-Navy Football Game.
• USAA expands eligibility to all who are serving or have honorably served our nation in the U.S. military — and their families.

2010

• USAA forges cooperative alliances with military organizations, including the VFW and American Legion.
• USAA creates comprehensive tools for car buying (Auto Circle) and home buying (Home Circle).
• USAA teams up with hundreds of The UPS Store locations to offer Easy Deposits check deposit service.
• The USAA iPad app debuts, allowing members to manage finances and access advice.
• USAA provides new face-to-face opportunities for members with Financial Centers in key locations.
• USAA named one of Infoweek’s Top 10 Most Innovative Companies.
• Forrester Research ranks USAA as its top customer advocate.
• USAA named one of the best places to work by FORTUNE magazine and the top place to work in IT by Computerworld magazine.
• USAA agrees to purchase 25% of its power needs for San Antonio and Phoenix from renewable sources.

2011

• Earned unprecedented growth of 9% in both new members and products, despite experiencing its worst catastrophe year ever and a shaky economy.
• Became the Official Military Appreciation Sponsor of the National Football League.
• Opened four new Financial Centers, bringing the total number to 11.
• Launched a national TV campaign to promote our members sharing the legacy of USAA membership with their families.
• Redesigned usaa.com to provide easier access for members to accounts, tools, products and services.
• Introduced USAA® Money Manager, a personal budgeting tool for mobile devices.
• FORTUNE includes USAA on its “100 Best Companies to Work For” list for the third year.
• Forrester Research ranks USAA Bank highest among all brands from all industry categories in “The Customer Experience Index.”