Top 250 Franchise by Entrepreneur – Rank no.174 – Rooter-Man – US
Products & Services: Plumbing, drain & sewer cleaning
Number of Locations: 497
Total Investment: $46.75K – 137.6K
Began Franchising: 1981
Rooter-Man was founded in 1970 by Donald MacDonald, in North Billerica, Massachusetts. The company expanded throughout the northeast before beginning to franchise in 1981. Franchisees offer residential and commercial plumbing and drain services and repairs and sewer cleaning.
Where Seeking Franchisees: Franchisor is seeking new franchise units worldwide.
Startup Costs, Ongoing Fees and Financing
Total Investment: $46,750 – $137,600
Franchise Fee: $3,975 – $39,750
Ongoing Royalty Fee: Varies
Term of Franchise Agreement: 5 years, renewable
Net Worth: $25,000
Liquid Cash Available: $10,000
Franchise can be run from home. 25% of all franchisees own more than one unit. Number of employees needed to run franchised unit: 3 – 5. Absentee ownership of franchise is allowed. (97% of current franchisees are owner/operators).
How This Franchise Supports Franchisees
Training: Available at headquarters: 6 weeks. At franchisee’s location: 2 days. 2-day training seminar
Ongoing Support: Newsletter, Meetings, Toll-free phone line, Grand opening, Internet, Security/safety procedures, Field operations/evaluations, Purchasing cooperatives, Lease Negotiation
Marketing Support: Co-op advertising, Ad slicks, National media, Regional advertising,
Other marketing support: Website
Franchise Ranking History
Franchise 500®: #174 (2013), #230 (2012), #92 (2011), #87 (2010), #96 (2009),
Fastest-Growing: #103 (2013), #95 (2010), #45 (2009),
Low-Cost: #24 (2013), #39 (2012), #18 (2011), #23 (2010), #25 (2009),
Top Home-Based: #36 (2013), #65 (2012), #22 (2011), #23 (2010), #23 (2009),
America’s Top Global: #153 (2013), #180 (2012), #77 (2011), #72 (2010), #76 (2009),
Established in 1970
Rooter-Man was established in 1970 by CEO and Entrepreneur, Donald MacDonald, in North Billerica, Massachusetts. Through hard work, honesty, and a passion to solve the plumbing and drain cleaning problems of our customers, Rooter-Man grew to become one of the largest plumbing, sewer, and drain cleaning companies in the North Eastern United States. In 1981 Rooter-Man began franchising, selecting only the best of the best in the plumbing, sewer, and drain cleaning industries to operate under the Rooter-Man trademark and service policies. As a result of tremendous growth and success, Rooter-Man has grown to a network of over 480 locations across the United States and Canada and has been rated the #1 Franchise Opportunity in the Plumbing, Sewer, and Drain Cleaning Category by Entrepreneur Magazine for the last 10 years (2003-2012).
Independently Owned & Operated
Each Rooter-Man location is locally owned and operated, and has been carefully awarded the right to provide service under the Rooter-Man brand name as a result of a comprehensive service training program. What this means for you, our customer, is that your local Rooter-Man service technicians have benefited from the training program of a national company with over 40 years of experience – and this excellent level of service will be provided to you locally by an independent business owner who values your business. Customer service is our specialty – let Rooter-Man be your first call for solving your plumbing, sewer, and drain problems, whenever they may occur!
What To Expect
First Class Customer Service
Customer service is our #1 priority – here are just a few of the ways that Rooter-Man provides First Class Customer Service:
- Live Phone Operators
Rooter-Man’s live phone operators are available to dispatch a service technician directly to your home or business with as little as a phone call. Call us today to receive friendly service, our operators are standing by for your call and ready to help!
- Trained Service Technicians
Rooter-Man service technicians benefit from Rooter-Man’s comprehensive training program – ensuring that when a Rooter-Man technician arrives at your location, they have the knowledge and skills to diagnose the problem that’s occurring using the latest service techniques and the proper equipment. With over 40 years of service, there’s no problem that Rooter-Man hasn’t encountered before!
- Locally Owned & Operated
Each Rooter-Man location is locally owned and operated by a small business owner in your area. What this means is that you’ll receive the service professionalism of a national company, but with the customer service of a local business that cares about your satisfaction.
Rooter-Man respects the cleanliness of your home or business, and will go to great lengths to preserve it. Our service technicians wear shoe coverings when entering your property, and clean up their work areas upon completion of their work.
Solving your plumbing, sewer, and drain problems at fair prices is a large component of what has made Rooter-Man successful for over 40 years. We aim to build long-lasting relationships with our customers and believe in giving straightforward pricing so that our customers understand the work that will be performed and the costs that will be involved. Your business is important to us at Rooter-Man, and our fair pricing will reflect it.
We accept Checks, Cash, and Credit Cards (Credit Card acceptance policies vary by location).
Rooter-Man offers fast and dependable emergency service at reasonable rates, 24 hours a day, 7 days a week. Rooter-Man is a local full service, professional Sewer and Drain Cleaning Company with over 35 years of service.
Rooter-Man services chain stores, realtors, plumbers, municipalities, condos, industrial complexes, as well as the general public. Our technicians are certified to perform septic inspections and repairs under Title V. No job is too big or too small for Rooter-Man! We provide quality workmanship, with references furnished upon request.
- Drain Cleaning – Any type – inside or outside – storm drains, sinks, tubs, etc.
- Septic Inspection – Certified Title V inspectors. Complete services provided.
- Septic Pumping – Septic tanks, cesspools, drywell & holding tanks.
- Septic Repairs – Complete septic repairs and installations.
- Tie-Ins – from septic systems to town sewerage lines.
- Water Jetting – High-pressure water jetting for troublesome jobs.
- Cameras – Video cameras to pinpoint problem areas.
- Pipe Locating – Locate hard-to-find tanks and pipes.
- Maintenance Programs – offered to help eliminate emergencies.
- Catch Basin Cleaning
- Troubleshooting – Rooter-Man has the experience and a full range of equipment to find solutions to the most difficult problems.
Source: Rooter-Man official website