Top 250 Franchise by Entrepreneur – Rank no. 185 – ComForcare Senior Services – US
Products & Services: Nonmedical home-care services
Number of Locations: 176
Total Investment: $77.8K – 141.8K
Began Franchising: 2001
About ComForcare Senior Services
The first ComForcare office opened in Bloomfield Hills, Michigan, in 1996. The company began franchising in 2001, and today has locations throughout North America and in the U.K. ComForcare franchises offer nonmedical in-home care services such as grooming assistance, medication reminders, transportation, light housekeeping, meal preparation, and companionship care. The company uses a 10-step hiring process to find caregivers.
Where Seeking Franchisees: Franchisor is seeking new franchise units in the U.S.,Asia, Australia/New Zealand, Canada, Eastern Europe, South America, Western Europe.
Startup Costs, Ongoing Fees and Financing
Total Investment: $77,800 – $141,800
Franchise Fee: $42,000
Ongoing Royalty Fee: 5-3%
Term of Franchise Agreement: 10 years, renewable
Net Worth: $300,000
Liquid Cash Available: $50,000 – $75,000
12% of all franchisees own more than one unit. Number of employees needed to run franchised unit: 1 – 2. Absentee ownership of franchise is NOT allowed. (90% of current franchisees are owner/operators).
How This Franchise Supports Franchisees
Training: Available at headquarters: 2 weeks. At franchisee’s location: Several times/year. For key administrators of franchises as needed
Ongoing Support: Newsletter, Meetings, Toll-free phone line, Grand opening, Internet, Security/safety procedures, Field operations/evaluations, Purchasing cooperatives
Marketing Support: Co-op advertising, Ad slicks, Regional advertising,
Other marketing support: Online ordering, strategic alliances, PowerPoint presentations
Franchise Ranking History
Franchise 500®: #185 (2013), #173 (2012), #164 (2011), #267 (2010), #295 (2009),
Fastest-Growing: #74 (2011), #95 (2010),
America’s Top Global: #160 (2013), #137 (2012), #130 (2011), #198 (2010),
For most of us the word “home" evokes warm feelings of comfort and well-being. For older adults, home is the place where they spend time with loved ones and feel secure. Their home is where they are surrounded by their favorite things and where they have created cherished memories.
When illness, injury or aging makes life a little more challenging, being at home in a comfortable environment with assistance from trusted caregivers encourages recovery, improves self-esteem and enhances the quality of life.
ComForcare is a premier provider of private-duty home care services to people of all ages. We can help make life easier for those coping with a chronic medical condition, recovering from an illness or injury, or dealing with the challenges of aging – in the comfort of their own homes.
ComForcare started providing home care services in 1996 as a single office in Bloomfield Hills, Michigan, USA. The success of this operation led to the start of the ComForcare franchise system in 2001. Today ComForcare has more than 170 independently owned and operated locations throughout the United States and in Canada and the U.K, and we continue to grow.
Our personal care aides, certified nursing assistants and home companions are available 24 hours a day, 365 days a year. We can provide services for as little as a few hours a week to around the clock, every day in any setting you call home – whether it be a private residence, a skilled-nursing facility or an assisted or independent-living community. Our caregivers can provide personal care, homemaking, transportation, companionship and family respite services.
Every ComForcare location employs only professional caregivers who are experienced, compassionate, reliable and truly have a passion for caring for others. ComForcare’s 10-step hiring process is the most thorough in the home care industry, and our comprehensive training and continuing education programs ensure that our caregivers are uniquely qualified to deliver the highest level of service to every client.
The ComForcare Mission:
To improve the quality of life and level of independence for every client and family receiving our services.
The Initial Phone Call
ComForcare’s well-trained intake staff is prepared to take information about your needs and answer your questions.
Once we understand your specific situation, we will discuss options available to your loved one, describe our services in greater detail and schedule a no-cost, no-obligation in-home visit to conduct a more thorough needs assessment.
An In-Home Visit with You, Your Loved One and Family Members
We offer families the opportunity to get to know us better during a no-cost, no-obligation, in-home visit with one of our staff members. This visit can take place in a private residence, skilled-care facility, hospital or rehabilitation center.
During this visit, we will further evaluate the needs of your loved one and your family, set goals for care, perform fall prevention and home safety checks and discuss costs and available funding options.
In-Home Nurse Assessment
Once all parties agree on an appropriate level of care and to begin home care services, one of our experienced staff nurses will visit to perform a complete assessment of the client’s physical, mental and social needs.
The nurse will then develop a personalized care plan, based on the assessment, that will be followed by the caregiver at every visit.
We want your home care experience to be successful. Key to that success is the development of a warm and trusting relationship between your loved one and his or her caregiver or caregiver team.
We consider what we have learned about your loved one during our conversations, visit and assessment and then carefully match your loved one with a caregiver or caregiver team that best matches his or her personality and needs.
Client Record Management and Scheduling
Throughout the process, we record your loved one’s assessment and care needs into our proprietary software.
This enables us to match your loved one with an appropriate caregiver or caregiver team, schedule visits according to your needs and monitor each shift for appropriate coverage.
Follow Up, Quality Checks and Reassessments
To ensure that your loved one is receiving the highest quality of care, we will call you or your loved one at the end of the first shift, the first week, the second week, the first month and every month thereafter.
We also perform in-home supervisory visits of our caregivers and reassessments of your loved one to ensure their needs are being met, making adjustments to the care plan as needed.
We are available 24/7/365 and employ a large staff of caregivers to guarantee uninterrupted service.
We provide on-going training and education for our caregivers so they are the most knowledgeable in all areas of home care.
If your loved one’s needs change and extend outside the scope of our care, we will coordinate resources to meet those needs.
Our caregivers provide a wide range of non-medical home care services, including:
- Bathing, grooming & dressing
- Medication reminders
- Light housekeeping & laundry
- Meal preparation
- Safety supervision
- Family respite
We offer services 24 hours a day, seven days a week, including holidays. We can provide same-day service and offer transition-of-care service packages that include transportation home after discharge from a hospital stay or outpatient procedure. Click on a topic to the right to read more about our areas of specialty.
Source: ComForcare official website