Kofax is a leading supplier of software and solutions to automate and digitally transform human and information intensive processes across front and back office operations. These can dramatically improve customer engagement, greatly reduce operating costs, mitigate compliance risk and increase competitiveness, growth and profitability. Its broad range of software and solutions can be deployed in the cloud or on premise, and includ e robotic process automation, business process management, multichannel capture and other critically important capabilities. These provide a rapid return on investment to over 20,000 Kofax customers in financial services, insurance, government, healthcare, supply chain, business process outsourcing and other markets. Kofax delivers its software and solutions through its direct sales and services organization and more than 650 indirect channel partners in more than 60 countries throughout the Americas, EMEA and Asia Pacific.
We’re seeing a 95% reduction in manual effort from our Customer Service Representatives. Kapow handles what our users were doing, automatically, more consistently and more accurately. Our CSRs were maintaining a paper-based system to provide the 2-hour SLAs our premium customers needed. Incoming emails were being printed and filed, along with reports from in-house applications, and screen shots from the multiple B2B portals they needed to use. It was nearly a full-time job to support just one of our key accounts.
We’re talking about intelligent software robots that automate virtually any business activity. Robotic process automation (RPA) enables your business to create an intelligent software-based robotic digital workforce that lowers the costs associated with repetitive, manual intervention with your systems. RPA can create transformative efficiency and productivity gains, drive greater process, and spur superior customer service. Regardless of the use case, robotic process automation is the type of intelligent automation software that automates the repetitive manual data-intensive work making the business more efficient, while lowering costs.