30家提供RPA机器人流程自动化服务的公司–Onvisource(11/30)

30家提供RPA机器人流程自动化服务的公司–Onvisource(11/30)


Onvisource is processing large volumes of customer service requests and transactions in both contact centers and back offices, efficiently, cost effectively, and with no mistakes.

OnviCenter 8 is an advanced software platform that can support the deployment of OnviSource’s new Intelligently Automated (IA) solutions for a broad range of enterprise and contact center functions related to Customer Experience Management (CXM) and Business Process Automation (BPA).  It also supports and complies with the industry’s latest security measures, operating systems, media players, browsers, Lightweight Directory Active Protocol (LDAP) and database products; enabling the users to take advantage of advance technologies and security capabilities. This combination of IA-driven capabilities enables users to meet the demands of today’s emerging environment through digital transformation.

With OnviCenter 8 as its underlying platform, ia.Enterprise solutions provide comprehensive customer experience management and business process automation before, during and after every customer interaction, including customer service routing, engagement, processing and assessment. ia.Enterprise customer engagement solutions allow enterprises to intelligently unify and analyze 100% of the data and media from all engagement channels (calls, emails, chats, surveys and social media mentions) and generate valuable information and actionable knowledge, followed by automated decision-making and the launch of actions.

来源:互联网