Artificial Intelligence(AI) Is Commonality
Artificial Intelligence(AI) Is Commonality
AI-Infused Customer Engagement, For Real.
While the traditional CRM players have been promising rainbows and unicorns, we’ve been delivering real-time AI capabilities for years through the Pega Customer Decision Hub – a centralized, always-on “brain” that unleashes the power of predictive analytics, machine learning, and real-time decisioning across our customers’ data, systems, and touchpoints – orchestrating engagement on, and across, customer interactions channels.
Flip the Switch to Transparent AI
No other vendor in the market today gives you this level of AI control. Pega empowers you to confidently employ the power of AI models knowing that you’ll be in complete control with the Pega Customer Decision Hub and its pragmatic, trusted, and transparent application of AI.
Fear Not the Machines
During every customer interaction, AI empowers your employees and systems to sense the customer’s intent – and even to know the right thing to say or do. It guides them to the next best action dynamically throughout the customer’s entire lifecycle.
AI gets rid of what’s standing in the way of driving customer engagement. In fact, every second your employees waste on low-value tasks is another second your competitors are gaining on you. By using AI to automate repetitive tasks, employees are given the freedom to perform higher value engagements that can fuel your bottom line.
Unlock Your Data. Activate Insight.
Meanwhile, savvy analytics departments are realizing that even the most accurate propensity model will do no good if it’s not available at the moment of interaction – to change the outcome.
Pega Customer Decision Hub allows you to unlock your data and analytics, and use them as the real-time fuel to power your AI engine – across any touch point or system – at the precise moment it’s needed.