Medallia

Overview

Acquisitions: 1 Acquisition
Total Equity Funding: $255M in 4 Rounds from 1 Investor
Headquarters: Palo Alto, California
Description: Medallia provides SaaS-based customer experience management systems.
Founders: Amy Pressman, Borge Hald
Categories: Loyalty Programs, Social Media, Computer, Enterprise Software, Text Analytics, Customer Service
Website: http://www.medallia.com

Company Details

Founded: September 1, 2001
Contact: inquiries@medallia.com | 16503213156
Employees: 1k – 5k | 24 in Crunchbase

Medallia is the customer experience management company. Founded in 2001, the company is trusted by the world’s leading brands including Verizon, Macy’s, Sephora, Honeywell, Four Seasons, Sodexo, and Mercedes to improve customer experiences. Medallia’s Software-as-a-Service (SaaS) application enables companies to capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action everywhere — from the C-suite to the frontline — to improve the customer experience (CX).

Medallia is a Sequoia Capital backed, pre-IPO company with 98% customer retention and referencabilty. Medallia’s leading SaaS Customer Experience Management offering enables large Enterprises to achieve measurable business value in terms of increased customer loyalty, retention, and revenue growth.

Medallia considers itself a technology company at heart, with employees who like to create and innovate, and it will continue to strengthen its technology core to bring new data collection, analytics, collaboration, mobile, social, and visualization capabilities into its solution. Medallia is expanding and is looking for employees with a hunger to learn, a curiosity to understand and the skills to develop products and deliver services that will delight our customers.