Artificial Intelligence Conference San Francisco 26/114

Artificial Intelligence Conference San Francisco 26/114

Susan Etlinger
Industry Analyst, Altimeter Group

Susan Etlinger is an industry analyst at Altimeter. Her research focuses on the impact of artificial intelligence, data and advanced technologies on business and culture, and is used in university curricula around the world. Susan’s TED talk, “What Do We Do With All This Big Data?” has been translated into 25 languages and has been viewed more than 1.2 million times. She is a sought-after keynote speaker, and has been quoted in media outlets including the Wall Street Journal, BBC, and The New York Times.



11:05am–11:45am Tuesday, September 19, 2017

The Conversational Business: Use Cases and Best Practices for Chatbots in the Enterprise

Implementing AI

Location: Franciscan AB

Level: Non-technical

Secondary topics:  Algorithms, Bots, Branding and marketing, Case studies, Decision making, Enterprise adoption, Law, ethics and governance (including AI safety), Organizational best practices, Smart Bot
Susan Etlinger (Altimeter Group)

In this session, industry analyst Susan Etlinger will share use cases, emerging best practices and design/CX principles from organizations building consumer-facing chatbots, This is a non-technical talk intended for business and developers alike who want to understand the potential for and implications of conversational interfaces for their organization.