Auto Dialer – Ameyo
Auto Dialer – Ameyo
Call Center Dialer
Automate Outbound Dialing to Increase Call Connects , have more Calls per Agent and witness High Customer Conversions with dialer software
Understanding Call Center Dialers
What is a Call Center Dialer?
Why does a Business need Call Center Dialers?
Since a Power Dialer is an automated outbound dialing system that connects prospects with agents more efficiently by dialing numbers one after the other while saving live agents’ time. The supervisor can easily upload the contact list and set the configuration to automate dialing while eliminating manual dialing. Thus, freeing the agents to focus on every call and have quality customer interactions.
The right dialer software for the call center is much more than just an automatic dialing solution, as it brings intelligence and analytical insights to the outbound calling process to enhance call center efficiency and improve agent productivity.
To overcome these constraints, call center dialers are installed for automating the dialing process to accelerate operational efficiency by increasing talk time per hour.
Types of Call Center Dialers
PREDICTIVE DIALER
What is a Predictive Dialer?
How Predictive Dialing Works?
- Predictive dialing engine starts dialing numbers for a list of contacts in specific campaigns.
- Dialing algorithm based on various factors like average call length, nature of calls, time of day and agent availability adjusts outbound dialing rate in real-time.
- The call center manager can also tune the various dialing algorithm parameters for a customized call pacing rate depending upon the requirement.
- All the answered calls are routed to agents and the remaining are again automatically scheduled for retry at a later interval.
Why Call Centers Need a Predictive Dialer?
PROGRESSIVE DIALER
What is a Progressive Dialer?
How Progressive Dialing Works?
- In progressive dialing scenario, call center agents have complete control over the dialing process and activate the dialing session as per the requirement for the selected list.
- The progressive dialer, dials the numbers one at a time and in case a number is busy or gets disconnected, it immediately dials the next contact number on the list.
- Sequential dialing and active agent availability lead to rule out call abandonment possibilities.
- Connected calls are answered by the agents without any pauses or delays and the call dialer stops dialing the next number from the list until the agent wraps up the call.
Why Call Centers Need a Progressive Dialer?
PREVIEW DIALER
What is a Preview Dialer?
How does Preview Dialing Work?
- An outbound campaign is initiated and the screen popup showing contact information is displayed on the agent screen.
- The agent can preview and decide to accept or reject the call. Either the agent clicks the call button to call the customer, or the number auto dials after the pre-defined the ‘auto-dial time-out’.
- Once an agent wraps up the current call, the next call request is routed to the agent screen