CALL CENTER SUPPORT

TransPerfect’s call center solutions are centered around our YOUR Agent program—the industry’s most advanced outsourced customer service solution. In addition to this program, TransPerfect provides a full suite of services and technology-backed solutions to support call centers around the world. Whether your customer base is multilingual or predominantly speaks a single language, TransPerfect’s call center solutions help deliver the most responsive and attentive service to your customers.

Over-the-Phone Interpretation

TransPerfect provides over-the-phone interpretation (OPI) services in over 170 languages, allowing you to overcome any language barrier in seconds. While many leading OPI companies use networks of overseas or at-home interpreters, the vast majority of calls that TransPerfect handles are routed to our US-based call centers in Tempe, Arizona. These facilities are fully secure and access-controlled, and no effort is spared to ensure the highest standards of professionalism and the most attractive and productive work environment.

Outbound Calling

When customer outreach strategies include making outbound marketing calls, conducting market research, administering satisfaction surveys, or other business-critical phone-based tasks, TransPerfect call center agents can help you reach non-English-speaking customers in their preferred language without hiring additional staff. TransPerfect offers expert training and can use customized scripts and response trees to ensure that our agents serve as a seamless extension of your customer outreach efforts. This is, after all, YOUR Agent