Answer Bot是哥本哈根客户服务平台Zendesk开发的，用于帮助公司创造更具个性化和更有生产力的客户关系。企业可以定制Answer Bot，以便帮助访问他们网站的客户，而不必从零开始开发客户服务机器人。当Answer Bot无法回答客户的问题时，客户会被重定向给人类业务支持代表。

Answer Bot works right alongside your support team. It uses machine learning to help answer your customers’ questions with content from your Zendesk Guide knowledge base. The answers it provides are tailored to each customer’s question accurately and reliably—every time. And when in doubt, Answer Bot loops in your support agents to offer the customer a human touch.