Build a great conversationalist.

Build, connect, deploy, and manage manageable bots with natural interact with your users on a website, app, Cortana, Microsoft Teams, Skype, Slack, Facebook Messenger, and more. Get started quick with a complete bot building environment, all while only paying for what you use.

Intelligent bot creation that scales on demand

Accelerated development

Azure Bot Service speeds up development by providing an integrated environment that’s purpose-built for bot development with the Microsoft Bot Framework connectors and BotBuilder SDKs. Developers can get started in seconds with out-of-the-box templates for scenarios including basic, form, language understanding, question and answer, and proactive bots.

Give your bot intelligence with Cognitive Services

Go beyond a great conversationalist to a bot that can recognize a user in photos, moderate content, make smart recommendations, translate language and more. Cognitive Services enable your bot to see, hear, and interpret in more human ways.

Engage your audience, wherever they are

Your users talk in many places; your bot should too. Azure Bot Service can be integrated across multiple channels to increase interactions and reach more customers using your website or app to email, GroupMe, Facebook Messenger, Kik, Skype, Slack, Microsoft Teams, Telegram, text / SMS, Twilio, Cortana, and Skype for Business.

Explore Azure Bot Service scenarios

Commerce Chatbot

Together, the Azure Bot Service and Language Understanding service enablers to create conversational interfaces for various scenarios like banking, travel, and entertainment. For example, a hotel’s concierge can use a bot to enhance traditional e-mail and phone call interactions by validating a customer via Azure Active Directory and using Cognitive Services to better contextually process customer requests using text and voice. The speech recognition service can be added to support voice commands.

Information Chatbot

This Informational Bot can answer questions defined in a knowledge set or FAQ using Cognitive Services QnA Maker and answer more open-ended questions using Azure Search.

Enterprise Chatbot

Azure Bot Service can be easily combined with Language Understanding to build powerful enterprise productivity bots, allowing organizations to streamline common work activities by integrating external systems, such as Office 365 calendar, customer cases stored in Dynamics CRM and much more.