Businesses are expected to increase their automation efforts in 2018, however, to ensure success organisations will need to address any potential impact staff to alleviate any concerns.

机器人流程自动化（RPA）技术可以简化业务流程、消除目前由人类处理的部分繁杂工作，从而帮助首席信息官们满足手下员工及企业数字化项目的需求。

Robotic Process Automation (RPA) can help CIOs address the needs of their workforce and digitalisation projects by streamlining processes and removing some of the more mundane tasks currently carried out by humans.

RPA使得员工能够设置一个“机器人”来处理现有的任何工作，例如帮助员工进行交易处理、与其它系统进行交流，或者操作数据等。

RPA enables employees to configure a ‘robot’ to use any existing applications, such as helping staff to process a transaction, communicate with other systems or manipulate data.

在未来，科技有可能会让能力出众的员工们将他们的才干投入到关键领域，而把重复性工作交给自动化系统，从而腾出他们的时间，去处理其它仍需要人类把关的工作。

The technology has the potential to allow higher skilled employees to focus their valuable talent on other areas as the more routine tasks are automated, freeing up their time to focus on other tasks that still require the human touch.

这对人才短缺行业的价值来说可谓是不可估量，它能确保员工的能力被用于最佳方面。另一项额外的好处是，它能够节约业务时间和成本，并为顾客带来流畅的服务体验。

This can be invaluable in skill short areas, as it ensures the skills of employees are put to better use. Another added benefit is the potential to save a business time and money, as well as helping to create a seamless experience for customers.

然而，科技的迅速发展有可能使现有的所有员工都受到影响。随着某些工作的各个方面都实现了自动化，员工们就会担心这种技术会导致失业。

However, the rapid development of technology has the potential to impact an existing workforce.However, as aspects of certain job roles become automated it could lead employees to become concerned that the process could cost jobs.

招聘专家瀚纳仕首席信息官史蒂夫·韦斯顿指出，这种思维必须有所改变，而这种恐慌也应当得到解决，否则RPA技术最终的成效就算不上成功。

Steve Weston states that perceptions must be changed and fears addressed, otherwise RPA efforts could prove unsuccessful as a result.

从长期来看，RPA将带来更多就业机会。虽然某些岗位会自然而然地被淘汰，但也会有新的岗位产生，其他的旧岗位也会发生转变。

In the long term, RPA will present more opportunities for staff. While some roles will naturally become redundant, it will also create new roles while evolving others.

首席信息官的工作就是让员工相信，自动化终将为他们带来更多机会，而他们也有机会来提升旧能力、培养新能力。那么在2018年乃至未来，RPA都会为你的企业带来广泛而积极的影响。

It is the role of the CIO to assure staff that more opportunities will be open to them as a result and that staff are given the opportunity to upskill and reskill.Then RPA will have a universally positive impact on your organisation in 2018, and beyond.

来源：经济日报