Jacada Autonomous Customer Experience (CX) helps enterprises significantly reduce costs of their customer service operations by deploying automation solutions and contextual bots. From guiding the contact center agents and automating their manual tasks to fully automated self-service solutions, Jacada automates interactions while improving customer experience. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership.
The ticket guidance provided by the Jacada Agent Scripting solution helped our staff put into practice the University of Derby’s processes and procedures surrounding the Clearing regulatory operations. The implementation was smooth, easy, and the integration with Zendesk meant one solution overall for the task which captured all our needs.
Our robotic automation platform will navigate complex systems on your behalf, automate data entry or extraction and monitor behavior on applications. All within one mature product. Our robotic automation doesn’t need access to source code, doesn’t need an API and won’t require any modification to your existing desktop applications. No proprietary environments here. Utilizing open standard Visual Studio and C# code generation, you can get past the cute “calc automation” demos and do real enterprise automation.